Refund policy

Effective Date: September 8, 2026

At GoHomy, we believe that every bathroom product you purchase should bring comfort, convenience, and confidence into your home. We carefully select and provide bathroom essentials designed to improve your daily living experience. If your purchase does not meet your expectations, we are committed to providing a fair and transparent return process.

This Return and Refund Policy explains the conditions, procedures, and requirements for returning products purchased through https://www.gohomy.store/.

1. Return Eligibility

We accept returns for eligible products within 30 days from the date you receive your order.

To qualify for a return:

  • The item must be unused, unworn, and in its original condition.
  • The product must include all original packaging, accessories, manuals, and components.
  • The item must not show signs of damage, misuse, alteration, or improper installation.
  • Proof of purchase, such as an order confirmation or receipt, must be provided.

Due to hygiene and safety considerations, certain bathroom-related products may not be eligible for return once opened, used, or installed, including but not limited to products that come into direct contact with personal hygiene.

2. Non-Returnable Items

The following items may not be accepted for return:

  • Products damaged due to customer misuse or improper handling.
  • Items that have been installed, modified, or altered.
  • Clearance, final-sale, or promotional items marked as non-returnable.
  • Products returned without original packaging or necessary accessories.

If you are unsure whether your item qualifies for return, please contact our customer service team before sending the product back.

3. Return Request Process

To begin a return request, please contact:

Email: growth@gohomy.store

Please include:

  • Your full name
  • Order number
  • Product name
  • Reason for return
  • Photos or supporting information if the item is damaged or defective

Our customer service team will review your request and provide return instructions.

Please do not send products back before receiving return authorization. Unauthorized returns may not be processed.

4. Return Shipping Responsibility

Unless the product arrives damaged, defective, or incorrect, customers are responsible for return shipping costs.

If the return is approved due to:

  • Incorrect item shipment;
  • Manufacturing defect;
  • Product damage during delivery;

GoHomy will review the situation and may provide appropriate assistance, including replacement options or reimbursement of reasonable return shipping expenses.

5. Refund Process

Once your returned product has been received and inspected, we will notify you regarding approval or rejection of your refund.

If approved:

  • Refunds will be issued to the original payment method.
  • Processing times may vary depending on your bank, payment provider, or financial institution.
  • Customers should generally expect refunds within 5–10 business days after approval.

Original shipping charges are generally non-refundable unless the return results from an error caused by GoHomy.

6. Damaged or Incorrect Orders

We encourage customers to inspect their orders upon delivery.

If you receive:

  • A damaged product;
  • A defective item;
  • An incorrect product;

please contact us within 7 days of delivery with photographs and order details. We will evaluate the issue and provide a suitable resolution.

7. Exchanges

At this time, exchanges are handled on a case-by-case basis depending on product availability.

Customers who wish to exchange an item should contact our support team for assistance.

8. Policy Updates

GoHomy reserves the right to modify this Return and Refund Policy at any time. Updates will be posted on this page with the revised effective date.