Refund policy

B.J RIDDEN & H.Y RIDDEN
Return & Refund Policy
Store Domain: km7tid-ez.myshopify.com Effective Date: August 18, 2026
Contact Email: AshawnChumm0838@outlook.at Location: Queensland, Australia
Address: 12 Palm St, Rowes Bay QLD 4810, Australia
Australian Consumer Law Guarantee: Our goods come with guarantees that cannot be excluded under the
Australian Consumer Law (ACL). You are entitled to a replacement or refund for a major failure and compensation
for any other reasonably foreseeable loss or damage. You are also entitled to have the goods repaired or replaced if
the goods fail to be of acceptable quality and the failure does not amount to a major failure.
1. OVERVIEW
Thank you for shopping at B.J RIDDEN & H.Y RIDDEN (accessible via km7tid-ez.myshopify.com). We take
pride in providing high-quality bathroom organization and accessory products, including toothbrush holders, soap
storage/holders, non-slip bathroom mats, and related items. If you are not entirely satisfied with your purchase, we
are here to help.
2. 30-DAY RETURN WINDOW
We offer a 30-day return policy, which means you have 30 calendar days after receiving your item to request a
return under our standard change-of-mind policy.
To be eligible for a return:
The item must be in the same condition that you received it: unworn, unused, unwashed, and in its original
packaging.
For hygiene reasons, personal bathroom care products (such as opened toothbrush storage or used non-slip
mats) must remain in their original sealed packaging unless the item is faulty or defective.
You must provide proof of purchase (such as your Shopify order confirmation or invoice).
3. RETURN PROCESS
To initiate a return, please follow these steps:
Contact us via email at AshawnChumm0838@outlook.at with your order number, photo/video evidence (if
damaged/faulty), and the reason for the return.
If your return is accepted, we will provide you with instructions on how and where to send your package.
Return Shipping Address: 12 Palm St, Rowes Bay QLD 4810, Australia.
Items sent back to us without first requesting a return will not be accepted.
4. SHIPPING COSTS FOR RETURNS
Change of Mind Returns: You will be responsible for paying your own shipping costs for returning the item.
Shipping costs are non-refundable.
Damaged, Defective, or Incorrect Items: If the return is due to an error on our part (you received an incorrect
item or a damaged product), we will cover the return shipping costs or provide a prepaid shipping label.
5. DAMAGED, DEFECTIVE, OR INCORRECT ITEMS
Please inspect your order upon reception and contact us immediately (within 48 hours of delivery) if the item is
defective, damaged, or if you receive the wrong item. Please include clear photos of the damaged item and
packaging so we can evaluate the issue and make it right.
6. HYGIENE & NON-RETURNABLE ITEMS
Due to hygiene and safety standards associated with bathroom accessories, certain items cannot be returned for a
change of mind once opened or used, including:
Unsealed or used toothbrush holders/containers.
Used or installed bathroom non-slip suction mats.
Note: This restriction does not affect your rights under Australian Consumer Law for faulty or defective products.
7. REFUNDS
We will notify you once we’ve received and inspected your return. If approved, you’ll be automatically refunded on
your original payment method within 5–10 business days. Please remember it can take some time for your bank or
credit card company to process and post the refund.
8. CONTACT INFORMATION
If you have any questions concerning our return policy, please contact us at:
B.J RIDDEN & H.Y RIDDEN
Address: 12 Palm St, Rowes Bay QLD 4810, Australia
Email: AshawnChumm0838@outlook.at
Website: km7tid-ez.myshopify.com